Privacy Policy

Privacy Policy 

Last Updated: July 21, 2026

1. Information We Collect

We collect personal and health information to schedule your appointments, communicate with you, and provide dental care. 

Directly Provided Information: Name, date of birth, phone number, email address, dental/medical history, and insurance details submitted via our scheduling website Jarvis.

  • Scheduling Data: Preferred appointment times and reason for visit.
  • Calling & Texting Data: Records of calls, caller ID, transcripts, and mobile phone numbers for SMS consent.
  • Automatically Collected Data: IP address, browser type, device information, and site analytics.

2. How We Use Your Information

We use the information you provide for the following operational and clinical purposes: 

  • Managing, booking, and confirming your dental appointments.
  • Sending appointment reminders, recare notices, and treatment alternatives.
  • Answering your call/text inquiries and coordinating care.
  • Improving website security and performance.

3. Communication: Calling & Texting (SMS) Capabilities

By providing your phone number and opting into our messaging program, you consent to receive SMS text messages and phone calls regarding your account, scheduling, and occasional practice updates from Westmont Family Dental Care 

  • No Third-Party Sharing: Your personal information—including mobile phone numbers and text-messaging originator opt-in data—will not be shared with third parties for marketing or promotional purposes under any circumstances. 
  • Message Frequency: Message frequency varies based on your scheduling needs and interaction with our office (e.g., automated appointment reminders, recare updates, or direct conversations with our staff). 
  • How to Opt-Out: You may reply STOP (or END, CANCEL, UNSUBSCRIBE) to any text message at any time to immediately opt-out of future messaging. 
  • Customer Support: You may reply HELP to any text message for more information, support, and office contact details. 
  • Carrier Fees: Standard message and data rates may apply depending on your mobile carrier plan.

4. Patient Communication & HIPAA Compliance

Standard SMS text messages and emails sent over the internet may not be fully secure and should not contain highly sensitive Protected Health Information (PHI). 

We use JARVIS ANALYTICS for secure, HIPAA-compliant patient communication when discussing sensitive clinical details.

  • We ask that you avoid submitting detailed or sensitive medical information in regular web contact forms. Please call us for sensitive medical discussions.

5. Sharing of Your Information

We do not sell your personal information. We may share your data with trusted third-party service providers (e.g., website hosts, scheduling software, communication platforms) strictly to support our business operations. These third parties are bound by strict Business Associate Agreements (BAAs) where required by law. 

6. Contact Us

If you have questions about this policy, or to update your communication preferences, contact us at:

  • Email: [email protected] 
  • Phone: [630-789-3903
  • Address: 700 E Ogden Ave,  Ste 302 Westmont, IL  60559
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